Frequently Asked Questions

About Our Products

  • Our t-shirts feature hand-drawn, irreverent designs that you won't find anywhere else. Each design is meticulously crafted to ensure you have a unique piece of apparel that stands out.

  • Sustainability is a core part of our brand and that's why we commit to use 100% certified organic cotton for all our tees. This ensures that our products are comfortable, durable, breathable and also environmentally friendly.

  • All our prints are made of high-grade recycled paper, reflecting our commitment to environmental responsibility, or how we like to call it...Conscious Creativity.

  • We use eco-friendly, water-based inks for printing on our t-shirts. These inks are non-toxic, soft to the touch, and durable.

Care Instructions

  • To ensure the longevity of your tee, we recommend machine washing it in cold water, inside out, up to 30 degrees celsius, with similar colours. Iron inside out. Avoid bleach or harsh detergents.

  • Our prints should be handled with care to avoid damage. We recommend framing your prints under glass or acrylic to protect them from dust and sunlight.

Ordering and Shipping

  • We are committed to sustainability in our packaging and shipping processes. Our mailing bags are 100% recyclable, we use fully recycled cardboard to transport our prints, and plastic-free sleeves to protect our A4 artwork.

  • Currently you can find AWK.WARD Sisters only on our website, however we are open to partnerships with other shops, boutiques and retailers.

  • We accept the major debit and credit cards.

  • At this moment in time we ship to the UK only, however we strive to be able to ship internationally in a near future.

  • Orders typically take 3-5 business days to process. Shipping times depend on your location. Domestic orders usually arrive within 7-10 business days.

Returns and Exchanges

  • We accept returns within 14 days of receiving your item in UK orders, provided the items are in their original condition.

    You will need to arrange and pay for the return postage and provide proof of postage.

  • We can return or exchange items in UK orders. You will need to arrange and pay for the return postage. We also require proof of postage.

    To return an item, please contact us at info@awkwardsisters.co.uk with your order number and the reason for the return. We will provide you with further instructions.

    To exchange an item, the best way is to contact us at info@awkwardsisters.co.uk and we will provide you with further instructions.

  • Yes, we offer refunds for returned items in all UK orders, excluding any postage fees. If the item is returned within the 14 days after receiving the item, and it is in its original condition, we will process your refund to the original payment method minus any postage fees.

    We do not offer exchanges, returns or refunds on international orders.

  • The short answer is yes.

    If you change your mind about a product and wish to return or exchange it, you will need to arrange and pay for the return postage. We also require proof of postage. Please email us at info@awkwardsisters.co.uk

Contact Us

  • You can reach us via email at info@awkward.sisters.co.uk or via our Contact Us page. We aim to respond to all inquiries within 48 hours.

  • Currently, we do not offer custom design services. However, we are always working on new and exciting designs, so keep an eye on our website for the latest releases.